PDF Creating for bot stop working without changes, fail, problem, not working

[Michael_at_Graz]

Hey everybody.

Just got massive problem since end of july, that our bots stop working by creating pdf. 

I have contact google but they need to much time and i find a solution that now works for 2 apps and i want to tell you how you can fix it.

If your bot not creating pdf and no mail is send, but the monitor says complete, the problem is by rendering the template. 

Go into the infected bot, go to every template you have include, click on the view button, wait till the document load in the seperate window, close this window und click in appsheet on save. Make this for every template you are using and everything works well again.

Unacceptable from google to release updates in the background without testing and our hole company stand still and cannot making pdf offers or invoices...

Hope i can help anyone.

Nice greets from Austria

[Tommy62 · Accepted solution]

Wahrscheinlich ausgelöst durch diese Änderung:  

17. Juli 2023

Bereitstellungszeit: 12:45 Uhr 

Artikel	Beschreibung
Wanze	Der AppSheet PDF-Renderer wurde von Chromium-Version 110 auf 114 aktualisiert, die eine Fehlerbehebung für das Problem mit enthält, wie in der Community identifiziert. Dieses Update ermöglicht auch das Drucken mit LayoutNG.

[Michael_at_Graz]

Thats right.

Here the answer from Appsheet support:

Hi Michael,

I hope you are well and reading my email. I want to start off by offering my heartfelt apologies for the difficulty our software caused you. I entirely understand the frustration you experienced at this time, and we are aware of how frustrating it can be when things abruptly cease working. I want you to know that we must value your input and that we sincerely apologize for any inconvenience this may have caused to your productivity. We take great satisfaction in producing or introducing any update therefore it is disappointing to learn that a recent upgrade had a negative effect on your business. It seems that the recent update affected the PDF rendering, which led to the templates not functioning as expected. We have identified that the solution you mentioned—going into the bot, viewing each template, and then saving them—should restore the previous functionality.

As our valued user, your satisfaction is paramount, and we deeply regret the disruption caused to your daily operations. We genuinely appreciate the time you invested in finding a workaround for the problem, and we acknowledge the effort you made to assist us in resolving this matter. Moving forward, we are committed to keeping you informed about any future updates that may affect your workflows. 

We recognize the importance of transparency and providing you with ample time to adapt to any changes. Rest assured, we have taken this situation as a learning experience and are putting measures in place to prevent similar issues in the future. In case you encounter any further challenges or have any questions, please do not hesitate to reach out to us directly. Our support team is available 24*7 to assist you promptly and efficiently.

Thank you once again for bringing this matter to our attention and for your understanding. We truly value your business and are committed to delivering the best experience possible.

In case of any issue please feel free to contact me and please let me know how I can help you so that I can meet to your satisfaction.

Best Regards,

AppSheet support team 

Hope they will inform us directly bevor changing anything that affect our workflow.