We’ve had an email template in operation for over a year. It works most of the time but it sporadically leaves data off the template for 2 key fields. Name & Email. The fields are virtual fields and bring in a prospects name and email from the Prospects table.
I’ve tried:
Neither has proven to be dependable. Any thoughts on what it could be?
Not a whole lot of information to work with here. What are the columns of the row being referenced in this template snippet? The snippet itself includes [Prospect Address]
and [Prospect Phone]
, but you say you’ve tried [Prospect].[Prospect Email]
and [Prospect].[Name]
, both of which are dereferences. It strikes me as possibly odd to have those four columns split across two different records?
Please provide a screenshot of the table columns being used by the template snippet that includes at least the Prospect columns mentioned.
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