Recurring Outages – Losing Confidence in AppSheet's Reliability

[Andry_Try_Apriy]

I'm honestly concerned at this point. It's only been three weeks since the last major outage, and now we're facing the same issue again no warning, no timely update, and very limited communication from the AppSheet team.

At Sayurbox, one of the largest e-groceries startups in Indonesia, we depend heavily on AppSheet to manage critical workflows across our operations. These recurring disruptions are affecting our productivity and creating unnecessary fire-fighting for teams relying on the platform daily.

To be blunt if this becomes a regular pattern, we’ll be forced to start evaluating alternative platforms that offer more stable service and clearer communication during incidents. We can’t afford to gamble on our tools, especially as we continue to scale.

We need to see real improvements, not just temporary fixes. A postmortem of the last outage, steps being taken to prevent this from happening again, and a better incident communication plan would go a long way toward rebuilding trust.

Is anyone else here facing the same frustrations?

[Rifad]

There are numerous posts related to trusting Appsheet under Google in this community, and the discussion continues. Despite all this, their upcoming update will introduce AI features to attract more customers. 

[Koichi_Tsuji]

Before they invest to AI stuffs, they definitely need to invest the money to the area to make the platform stable and re-gain the trust from users ( honestly speaking they completely lost the trust from us and the community) . But I know such words will never delivered to them and the same sort of incidents repeatedly happens as they looks to be null to hear our voice . This community place should be there to hear our voice, but it was just my expection only. They are running the community for other purpose. 

[Rifad]

It seems they’re not internally trained to even use this community, and I doubt many of those working are aware it exists (my assumption based on what I see).

I saw someone comment on a post by normal app developer and create an RCA there as a comment, which looks insane. As an internal auditor with over 6 years of ISO 9001 experience, it clearly seems stupid to me. During major outrage, they should follow different steps, not immediately comment on a post with an RCA. In fact, root cause analysis and 8D reports are done after a problem is fixed, not while it’s ongoing. I really hope this incompetence is addressed with good leadership.

[Koichi_Tsuji]

I completely agree with you.

This is of your interest.

https://www.googlecloudcommunity.com/gc/AppSheet-Q-A/Asked-to-both-Gemini-and-ChatGpt-for-the-same-q...