Workflow Email Not Working for Last 7-8 hrs

[Rajasthan_Dispa]

We are not getting email from appsheet server for last 7-8 hrs.

[Aleksi]

Have you checked what the Manage > Monitor > Audit history detail is saying about the reason?

[Rajasthan_Dispa]

What exactly you want we to check in Audit history detail. Last item it is showing success, but still we are not getting email in default id.

[tsg_despatch]

We are also facing same problem in our appsheet. We are not receiving email and audit history is showing success.

[Aleksi]

@Rajasthan_Dispatch What is your ccount ID, app and Workflow name?

[Rajasthan_Dispa]

App name is “RAJASTHAN DESPATCH MANAGEMENT” and Workflow “NEW CHALLAN ISSUE”. account id is "rajdespatch@tsgimpex.com"

[Rajasthan_Dispa]

@Aleksi Please advise solution!

[tsg_despatch]

App name is “DESPATCH MANAGEMENT” and Workflow “NEW CHALLAN ISSUE”. account id is "despatch@tsgimpex.com"

[Aleksi]

Have you checked email address rajdespatch@ because your app is not deployed, it will send all emails to app creator?

[Rajasthan_Dispa]

@Aleksi app creator is rajdespatch@tsgimpex.com for app name “RAJASTHAN DESPATCH MANAGEMENT”. Since its not deployed it should at least send emails to rajdespatch@tsgimpex.com, but its not sending it.

[Aleksi]

Have you checked that it’s not in the spam box or that your box is not full?

[Rajasthan_Dispa]

@Aleksi Just Checked Spam is empty and almost 13GB space available in the email account

[Phil]

Your email server is rejecting incoming emails.Received: from mail177-11.suw61.mandrillapp.com (unknown [198.2.177.11])
by relay-3.us-west-2.relay-prod (Postfix) with ESMTPS id AFE5620F7E
for bounce-md_30578143.5d3ecb62.v1-2e75eb06b3664e9fbe4f1b630769e50d@mandrillapp.com; Mon, 29 Jul 2019 14:14:11 +0000 (UTC)
Date: Mon, 29 Jul 2019 14:14:11 +0000
From: postmaster@mail177-11.suw61.mandrillapp.com
Subject: Delivery report
To: bounce-md_30578143.5d3ecb62.v1-2e75eb06b3664e9fbe4f1b630769e50d@mandrillapp.com
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="report5D3EFF33@mail177-11.suw61.mandrillapp.com"

--report5D3EFF33@mail177-11.suw61.mandrillapp.com
Content-Type: text/plain

Hello, this is the mail server on mail177-11.suw61.mandrillapp.com.

I am sending you this message to inform you on the delivery status of a
message you previously sent. Immediately below you will find a list of
the affected recipients; also attached is a Delivery Status Notification
(DSN) report in standard format, as well as the headers of the original
message.

despatch@tsgimpex.com delivery failed; will not continue trying

--report5D3EFF33@mail177-11.suw61.mandrillapp.com
Content-Type: message/delivery-status

Reporting-MTA: dns;mail177-11.suw61.mandrillapp.com
X-PowerMTA-VirtualMTA: mail177-11.suw61.mandrillapp.com
Received-From-MTA: dns;pmta06.mandrill.prod.suw01.rsglab.com (127.0.0.1)
Arrival-Date: Mon, 29 Jul 2019 10:33:06 +0000

Final-Recipient: rfc822;despatch@tsgimpex.com
Action: failed
Status: 5.0.0 (undefined status)
Remote-MTA: dns;tsgimpex.com (69.16.253.113)
Diagnostic-Code: smtp;550 No Such User Here"
X-PowerMTA-BounceCategory: bad-mailbox

--report5D3EFF33@mail177-11.suw61.mandrillapp.com
Content-Type: text/rfc822-headers

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=mandrill; d=appsheet.com;
h=From:Subject:Reply-To:To:Message-Id:Date:MIME-Version:Content-Type; i=noreply@appsheet.com;
bh=SuplwvTExsDSRbO0KCzCR4SjgAIRfzQCcTpTYmooJ+A=;
b=A/hPnADoloeYJtdRDg3ZLDdUsCvGs8XsmoR0h9PrVbTn+4PD4IMPZLrN7MjBueqHa9mLCzp+nsnN
uXgb9Dwts9Dxgyogh2d2wqoS71KlWT1x4ZT0mddOX5m58o0ljR7ZEZ74zohKd4cW/lu96uOgRkyV
g9Q0pS1Oa3WoRNE/40Y=
Received: from pmta06.mandrill.prod.suw01.rsglab.com (127.0.0.1) by mail177-11.suw61.mandrillapp.com id h7rvj622rtkl for despatch@tsgimpex.com; Mon, 29 Jul 2019 10:33:06 +0000 (envelope-from bounce-md_30578143.5d3ecb62.v1-2e75eb06b3664e9fbe4f1b630769e50d@mandrillapp.com)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mandrillapp.com;
i=@mandrillapp.com; q=dns/txt; s=mandrill; t=1564396386; h=From :
Subject : Reply-To : To : Message-Id : Date : MIME-Version :
Content-Type : From : Subject : Date : X-Mandrill-User :
List-Unsubscribe; bh=SuplwvTExsDSRbO0KCzCR4SjgAIRfzQCcTpTYmooJ+A=;
b=ZtsHcDoUd25fW43PI81ueRTGKIdheCYLYgkqxTQygEDJCBBmbkbUNZFakFbGFahbUBH5t5
q/06vyxF99OoLFDs0Pdgv8roMvaW1ZT6T82BAY5j3nvMXrsuAgRc9uKEnmvNW4mf8YoaGpd9
NH6VsIouD2gEQj77Pq3vATW1/bIbw=
From: "despatch@tsgimpex.com" noreply@appsheet.com
Subject: Delivery Challan No 11486 For Dilip Buildcon Ltd - Dagamagpur-Lalganj (PKG-2 Camp-2) Site
Return-Path: bounce-md_30578143.5d3ecb62.v1-2e75eb06b3664e9fbe4f1b630769e50d@mandrillapp.com
Received: from [191.239.50.228] by mandrillapp.com id 2e75eb06b3664e9fbe4f1b630769e50d; Mon, 29 Jul 2019 10:33:06 +0000
Reply-To: noreply@appsheet.com
To: despatch@tsgimpex.com
X-Report-Abuse: Please forward a copy of this message, including all headers, to abuse@mandrill.com
X-Report-Abuse: You can also report abuse here: http://mandrillapp.com/contact/abuse?id=30578143.2e75eb06b3664e9fbe4f1b630769e50d
X-Mandrill-User: md_30578143
Message-Id: 30578143.20190729103306.5d3ecb625664d9.76439212@mail177-11.suw61.mandrillapp.com
Date: Mon, 29 Jul 2019 10:33:06 +0000
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="_av-bkYwU37o5JhbHKn6tEvP_w"

–report5D3EFF33@mail177-11.suw61.mandrillapp.com–

[Rajasthan_Dispa]

@Phil Can you advise solution to correct this. However I am getting email from other sources on this account even I have received email from you

[tsg_despatch]

@Phil we are also not getting email. Please help us to remove rejection of emails from Appsheet/Mandrillapp from our G Suite account.

[Aleksi]

Try to add an additional Reply address to your Workflow. Also check that emails from Appsheet is allowed.

[Rajasthan_Dispa]

@Aleksi I have tried additional Reply address and checked that emails are allowed from appsheet. We have been getting emails regularly only yesterday it stopped coming.
But as suggested by you still the problem remains.

[Aleksi]

Please send an email to your email provider. They could probably find the reason why your box is rejecting incoming emails from Appsheet/Mandrillapp.

[Rajasthan_Dispa]

@Aleksi my email provider is gmail. We have send them header of rejected email as provided above by you and put in request to check reason for rejecting email from Appsheet/Mandrillapp. Awaiting their response. Thanks

[Rajasthan_Dispa]

@Aleksi Last week we had send email along with the header to our email provider i.e. G Suite (Gmail) and today we have started receiving emails. Thanks

[David_Mascolo]

Hi Guys, were you able to solve the problem?

[Nick_Haschka]

We’re having this same problem. We use G Suite and our confirmation emails are no longer going through.

[Rajasthan_Dispa]

@Nick_Haschka Kindly contact gmail as it is rejecting incoming emails from Appsheet/Mandrillapp

[Nick_Haschka]

We got it sorted out. Turned out our email server had bounced some emails during a hosting migration. When those bounces took place, the AppSheet/Mandrillapp mail server automatically blacklisted those addresses that had bounced and stopped serving them mail. AppSheet support was able to remove all the email addresses at our domain from the blacklist and we are back in business.