LinkedIn
Twitter
Hey Appsheet Experts - over the last several weeks, I've started experiencing with increasing frequency situations where my users are getting stuck in an inability to sync or make any changes. The system says Network Connection or Not Connected, even though I know the connection is fine. We try to clear the errors, reload the app, and occasionally they've been able to get the app functioning again, but increasingly my users are fully stuck with an app that is unable to sync any changes at all, rendering the app totally unusable. Once a user is in this situation, even their attempts don't seem to generate any logs of any kind. I now have 3 people completely stuck in this situation.
HELP! @Steve @AleksiAlkio
Please Help!
yes, this is a persistent issue across multiple locations, though seems most prevalent at our main location because that's where the most usage and users are. I don't believe we have any network issues at the main location, as we have 4 VOIP phones, other computers, and other devices (~10-20 total, 100 devices supported per mesh point) all running on the same Wifi network in a small office utilizing Google Nest Wifi Mesh.
Every time this error happens we lose the changes, and the user is stuck. It seems to get unstuck they can reset the changes, log out, clear cache, and log back in. The issue seems to come back though and it's unpredictable, meaning you pretty much can't use the system for original data entry or there's a risk you lose the data permanently.
I tried turning off Desktop Mode and still having the same problem in the classic desktop view mode.
I am now getting this error more and more regularly across all users. Everyone experiencing issues is using our apps on the desktop UI on Edge and Chrome. We have no issues with iphone or android mobile app or on any mobile browsers. As far as I can tell the internet connection is fast and reliable because we have VOIP phones and plenty of other devices running on the same network without any problems.
