certmetric is not working, you can not to do a reset of password and access

[javisilc]

Hi my friends

I dont know but the support assistance associate to https://cp.certmetrics.com/google/en/login is not working weeks, I get my certificate however i dont have access,  which means I cannot print score report, cannot get digital cert, I opened case on with number 47349373, but no one there to help me, not any update 

[careyc · Accepted solution]

Hello,

I have merged your duplicate CertMetrics accounts and resent the New Candidate email. 

Thank you

[careyc]

Hello Yesserhesham,

My name is Christopher and I can help you concerning your post in the
Google Cloud Certified Community.

As mentioned, please share your email address that you've used in
Webassessor.

Once I have that information, I should be able to track down your
account(s) and merge any duplicates, if necessary.

Thank you.
Christopher

[Yasserhesham]

Hello
I have two accounts
one with the gmail i am using right now but the last name on it is not
right and i have another one with the email (PII Removed by Staff)
with the correct data and last name with a certificate so if i want to
merge them and only use my gmail as my email
will i still keep my certificate

[aliibrahim232]

hello careyc

i have same issue here i cant access my account ,, can i share with you my username that i used to login so you can fix 

[careyc]

Yes. I will need more information to find your account.

[lea8888888]

Hello @careyc 

I am unable to reset my CertMetrics password. My login email is: (PII Removed by Staff)

Furthermore, I would like to request the merging of this account into another CertMetrics account registered under (PII Removed by Staff).

Looking forward to your support.

Thank you

[careyc]

PII has been removed. Can you provide additional information so that I can find your account(s). Do you recall your GGLE#?

[maurogrowthspin]

Hi Careyc,

I hope you can help. I need to reset the password of my certmetrics account, but after I login and I go in the Information menu, insert the old and the new password and click on the Apply button, a pop-up appears indicating "Access denied": 
Can you help me, please? 
My email: (PII Removed by Staff)

Thanks!

[fquinagoran2]

Hi @careyc,

Good Day!

I have the same issue. Can you help me also? I'm unable to reset my password.

I just passed the Google Cloud Professional Cloud Architect Certification last Nov. 28, 2024 with cert ID=dc73953990c54c16b313a99551fa52fc

Thanks in advance.

Regards,

Felino

[careyc]

Your duplicate CM accounts have been merged and I triggered a new candidate email to your organizational email address.

[Debjanee]

Hi Christopher,

I also need my accounts to be merged. Can you please help.

[careyc]

There's not much I can do here without PII which this platform should scrub. Please submit your request to the Cert Support team. 

https://support.google.com/cloud-certification/contact/Cloud_Certifications_Contact

[DaveG]

Hello!

@careyc I seem to be having this issue as well.  I was wondering if you could help me.  I've created multiple support tickets and I have not received any response.

Thanks!

-Dave

[careyc]

I'll need more information to find the duplicate accounts.

[DaveG]

Name: David Gamez
email: <PII Removed By Staff>

Webassessor username: DavidRGamez

[careyc]

I resent a new candidate email as well as a password reset email to that gmail address.

https://cp.certmetrics.com/google/en/login

You can login with that gmail address or your CM ID, GGLE00644096

[DaveG]

How long do you think it will take to show up in my inbox?

[careyc]

You would have received it by now. Please be sure to check your junk/spam.

Thanks

[DaveG]

I have checked my junk/spam and nothing is in there.  I've sent test emails to make sure the inbox is working.  It is.  I'm not sure why I'm not receiving the emails from the CertMetric system.

[careyc]

There is a recovery email listed in the webassessor account: pow**dr**n@gmail.com

I'm going to change the CM account address to that email address and resend the new candidate email.  Let's see if that works. 

[DaveG]

That seemed to work!  Thanks so much for your help on this.

[careyc]

Hello Fahad,

I need more information. Can you send me the email address associated with your account? Or some other identifying piece of information.

Thank you

[Former Community Member]

Hi @careyc,

Thank you very much for the response. I just checked the login issue, it is now resolved. However I can't see my Certification ID on my certificate in credential.net. 
Is it something that you can check for me? Please

Case#: 47223400, 47917128

Thank you.

[careyc]

Hello Fahad,

Thanks for letting me know the login issue is resolved. 

Regarding Certification ID: during this time of transition to CertMetrics the Certification ID that was on the Accredible certificate has been removed while we rework some data mapping issues. It will be replaced soon. Hopefully by end of day this Friday (Pacific Time), but if not, early next week. 

Cheers

[mayurnpawar]

@careyc  i am also having issue with certmetric login. earlier i did the setup and my credential were showing in my profile . currently not able to login and tried to  reset password , however  emails are not getting on my email id. my email id is (PII Removed by Staff).  can you please assist here ?

[careyc]

Hello Mayur,

I can see that your gmail address is used as your recovery address and not your primary email address. You have your work email address set to your primary email address.  Let me update your primary email address to your gmail address and resend a New Candidate Email with login instructions.

Regards

[mayurnpawar]

@careyc  Thank you for your quick help !!!  it is working now.. 

[mayurnpawar]

@careyc  Thank you for solving my certmetric portal issue. i have one more question.. my credential is not listed on google cloud under my credentials , accredible sent me url . how to show my credentials?

Thank you in advance !!!

[matheusmartins]

Hi, @careyc. I have problem too with the access. When i try acess, i received a message "Specified email is used by multiple accounts". You can help me?

[careyc]

Hello Matheus,

I see a merge was done on Feb 3. Is this still an issue?

[GabrielFAlves]

Hi @careyc , could you please merge my account, please? I cannot login, it's returning the following error "Specified email is used by multiple accounts".
Best regards.

[careyc]

Hello - I'll need your full name or email address to find your accounts.

[GabrielFAlves]

Hello! My name is Gabriel Florêncio Alves.

[careyc]

Hello - Please try again. I re-triggered a New Candidate email to your gmail address. Please follow the instructions in that email to login.  Thank you

[Fuhaid]

Hey! 

I'm having the same issue and tried to contact the support multiple times with no luck, plz help

[careyc]

Please provide more information. I am not able to look up your account with only "Fuhaid."

Thank you

[matheusmartins]

Hi @careyc no, it's resolved. Thx!

[Schmucke16]

Hi I have the same problem 

I need my certificaded

[careyc]

Hello Erick,

You had many duplicate accounts in CertMetrics. I have merged them and maintained the information found in your Webassessor account that you used to take the Workspace Administrator exam.

Please login to CertMetrics using the same email address that you have in your Webassessor account.

https://cp.certmetrics.com/google/en/public/first-time-login

Thank you

[Pedro_Goncalves]

Hi careyc,

My name is Pedro Pereira Gonçalves and i been have the same problem. Can you help me too?

[Waqar3]

Previously, I was able to login but not anymore. I do not see any error message. Browser Console shows me 400 Bad request error.