update on google drive / windows explorer issue

n8ling
New Member

We traced the issue to something happening between windows explorer and google drive for desktop.

There are two identified workarounds for this -
1.) using the browser to upload files to google drive works fine; but is not desirable in some cases because this can take a lot longer to find the appropriate destination locations.

and 2.) I demonstrated was to restart the windows explorer process using windows task manager. This appears to allow the google drive for desktop to properly communicate one more time with the google cloud.

We also generated diagnostics to report to google - I noted that google has been updating the drive app every couple of weeks with bug fixes and so called enhancements; implying that there are stability problems with the google drive for desktop app currently.

0 0 98
0 REPLIES 0
Top Solution Authors