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Billing account suspended with no instructions

Posted on 06-11-2024 09:06 AM
Arthur100
Bronze 2
Bronze 2
Reply posted on --/--/---- --:-- AM

I recently had a "Critical Security Alert" on my Gmail account which caused me to get an email saying,

"Thank you for taking steps to recover your Google account. For your safety, your Google Payments account was temporarily closed due to potentially suspicious activity".

This caused my Google Cloud billing account to be suspended, with it telling me to take the requested actions to resolve the problem. However, when I click "Fix Now", I don't get instructions on what to do. So, I contacted Google Payments' customer support, who said that my payments account is now fully functional, but my Google Cloud billing account is still suspended. 

Does anyone know what I need to do to fix my Google Cloud billing account or the steps that I need to take to figure it out?

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Posted on --/--/---- --:-- AM
DamianS
Gold 2
Gold 2
In response to Arthur100
Reply posted on --/--/---- --:-- AM

I would say BIlling Support, but it looks like they didn't help. I'll try to create feature request for improvement in terms of billing issues, because I've seen tons of post here about similar errors. Meantime, yep the fastest way will be create new account. 

Feature Request: https://issuetracker.google.com/issues/347047844

This is all what I could do 😞 

--
cheers,
DamianS
LinkedIn medium.com Cloudskillsboost

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