Google cloud was hacked, a huge payment was generated and I would like to see some help from Google

[SC2]

Hi,

I found that google cloud has daily activities since Oct 9 2023 but I didn't use this service! As the figure shown below, google cloud has been use everyday since Oct 9th. But I didn't know what this was and didn't use it... Google cloud would like to charge me around US$8,000.

I received two email notifications this morning (Nov 2 2023) about failed charges from Google Cloud. However, I have not used Google Cloud services. So, I logged into this website and discovered that this product has been used every day since Oct 9 2023, which is the same day my computer was hacked.

When I checked my deleted emails in Gmail, I found records of requests to increase charges for Google Cloud on Oct 9 2023, but I did not personally make these requests. 

Please help me. I haven't used this product. I've tried to stop the activity on Google Cloud this morning after I received notification from Google, but I don't know how to prevent my account from being further compromised.

I changed my Gmail password on Oct 9th 2023, and I just changed it again, but it seems that the hacker is still using my Google Cloud account. Please help me. I feel very frustrated using your SUPPORT since it is very complicated… I don’t know where I can find a people to help me. Loose my trust to GOOGLE.

[AndrewB · Accepted solution]

Sorry to hear that @SC2. I would recommend to file a case with the billing team here.