Announcements
The Google Cloud Community will be in read-only from July 16 - July 22 as we migrate to a new platform; refer to this community post for more details.
Get hands-on experience with 20+ free Google Cloud products and $300 in free credit for new customers.

Missing the events sent to GA4 from the measurement protocol API

I sent an event via the Measurement Protocol to GA4 and received a successful response with code 204, but when checking in the real-time section of GA4, I don't see the event (for instance, events like begin_checkout, purchase, etc.). When I sent the payload to the path /debug/mp/ to check for errors, I found no issues. I've also verified that the API key and measurement token are correct.

0 1 1,424
1 REPLY 1

Hello mint4q,

Welcome to Google Cloud Community!

It sounds like you've sent a valid event to Google Analytics 4 (GA4) using the Measurement Protocol, but it's not appearing in the real-time reports. This could be due to several reasons:

  1. Data Sampling:
  • GA4 might be sampling data: For high-volume accounts, GA4 might sample data to reduce the load on the system. This can mean that some events might not be included in the real-time reports.
  1. Incorrect Event Structure:
  • Verify event parameters: Double-check that the event name, parameters, and values are correct and consistent with GA4's requirements. Refer to GA4's documentation for specific guidelines.
  • Check for reserved words: Avoid using reserved words as event names or parameters.
  1. Filtering and Exclusion:
  • Review filters and exclusions: Ensure that no filters or exclusions are preventing the events from appearing in the reports.
  1. API Key and Measurement ID:
  • Reverify credentials: Although you've mentioned verifying them, double-check that the API key and measurement ID are correct and have the necessary permissions.

Troubleshooting Steps:

  1. Increase Event Volume: Send more events to see if they appear in real-time.
  2. Check for Specific Events: Try sending different types of events to see if any are appearing.
  3. Use the Debug API: Continue using the debug/mp/ endpoint to inspect the event data and identify any errors.
  4. Review GA4 Configuration: Check if there are any specific settings or configurations that might be affecting event ingestion.

Additional Tips:

  • Use a testing property: Create a separate GA4 property for testing to isolate issues without affecting your production data.
  • Check for network issues: Ensure there are no network-related problems preventing data from reaching GA4.

I hope the above information is helpful.

Top Labels in this Space
Top Solution Authors