To find export logs for CCAI (Contact Center AI) Insights, you would typically look in Google Cloud's logging and monitoring tools. Here's how you can proceed:
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Google Cloud Logging:
- Access the Google Cloud Console.
- Navigate to the "Logging" section. This can be found under the "Operations" suite or by searching for "Logging" in the top search bar.
- In the Logging section, you can filter logs by the specific Google Cloud service (in this case, CCAI Insights) and other parameters like time range, log level, etc.
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Filter by Resource and Log Type:
- In the logs explorer, you'll need to set the appropriate resource type that corresponds to CCAI Insights. This might be labeled under a specific category related to Google's AI or Contact Center services.
- Look for log types that are related to data export operations. The exact log type will depend on how CCAI Insights logs export activities.
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Export Logs:
- If you have set up log exports for your CCAI Insights, you can find these logs in the destination you configured, such as a BigQuery dataset, Cloud Storage bucket, or a Pub/Sub topic.
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Audit Logs:
- Check if Cloud Audit Logs are enabled for your project. Audit logs provide a record of actions in your Google Cloud environment, which might include data export activities from CCAI Insights.
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Documentation and Support:
- Refer to the Google Cloud documentation for specific instructions related to logging for CCAI Insights. The documentation might provide more detailed steps or specific queries to use.
- If you're unable to find the logs or need more detailed information, consider reaching out to Google Cloud support.
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