Dear Community,
We are reaching out for urgent assistance regarding a Terms of Service (ToS) violation issue encountered with Google Cloud Platform (GCP) and Google API. Our client recently noticed that the dashboards in Looker Studio (connected to GA4 through BigQuery) were malfunctioning, prompting our team to investigate further. Upon accessing the platform, we were greeted with a warning message indicating a violation of the ToS, resulting in temporary inaccessibility of the project.
Despite reaching out to support, we have yet to receive a response. We have submitted two appeals, spaced one week apart, from today's date. Unfortunately, we are still awaiting resolution or guidance on how to proceed.
Has anyone else encountered similar issues in the past? Do you have any suggestions or insights on how to address this matter? It's worth noting that our client has not subscribed to any paid support services.
Your assistance and insights are greatly appreciated.
Thank you.
Alessandro Venier
Digital Analytics Team Leader
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