SQL stuck in "suspended" status

[gaetan_paul]

Hello everyone

I'm having an issue with my SQL instances.
Last friday, I deleted a GCP project, then I restored it. I then enabled the billing, thinking that the SQL instances inside this project would be back running in less than 24 hours.

However, 2 days later, it is still not the case. I can even create SQL instances without any issue, but my instances that were created before, are still not running.

Does anyone could help me ?

Thank you in advance.

[ms4446]

If you have restored a GCP project and your SQL instances are not running, there are a few things you can do to troubleshoot the issue:

1. Check the status of the instances. In the Google Cloud console, go to the Cloud SQL Instances page. Select the instance that is not running, and then click the Overview tab.Check the Status section to see if the instance is still being restored.
2. Restart the instance. If the instance is not being restored, try restarting it. To do this, click the Stop button, and then click the Start button.
3. Create a new instance. If you are still unable to get the instance running, you may need to create a new instance. To do this, click the Create instance button. When you create the new instance, be sure to select the same region and instance type as the original instance. Additionally, ensure that the new instance has the correct configurations and settings, and is connected to the necessary networks and services.

If you have tried all of the above troubleshooting tips and you are still having trouble, you can contact Google Cloud support for assistance.

Additional notes:

• It is important to note that changes and restoration in GCP might not be instantaneous, and a delay is expected. Please give the system some time to process and complete the operation, and keep checking the status.
• If you are not comfortable performing the above troubleshooting steps, or if the steps do not resolve the issue,please contact Google Cloud support for assistance.
• Before making any changes to your SQL instances, it is always best to have backups of your data and configurations in place. This will help prevent data loss in case something goes wrong.
• Please refer to the official GCP documentation for the most accurate and up-to-date information on troubleshooting SQL instances.
• Additionally, I recommend regularly checking the Cloud SQL logs for any errors or messages that can provide insights into the issues with the SQL instances.This can help you identify the root cause of the issue and resolve it more efficiently.

[gaetan_paul]

The instance status is "Suspended". I can't start nor stop the said instance.

I tried all the tips you wrote, and I still have an issue.
How can I contact Google Cloud support for assistance ?

[ms4446]

If your SQL instance is suspended in Google Cloud, follow these steps to contact support and resolve the issue:

1. Submit a Support Ticket:

1. Go to the Google Cloud Support website:https://cloud.google.com/support.
2. Click the Create support case button 

2. Call Support:

1. Find the phone number for your region on the Google Cloud Support website:https://cloud.google.com/support.
2. Click the Contact us link.

Note: Availability depends on your support package.

3. Chat with Support:

1. Start a chat on the Google Cloud Support website:https://cloud.google.com/support.
2. Click the Chat button.

Note: Availability depends on your support package.

Additional Support Options:

• Google Cloud Community Forums: Seek help from peers and experts.
• Google Cloud Documentation:Explore for possible solutions and additional information.

Escalation Path:

If not receiving adequate assistance:

1. Reply to your support ticket requesting an escalation.
2. Contact your Google Cloud support representative directly.

Provide detailed information and documentation regarding your issue for a more effective escalation process.

Preparation Before Contacting Support:

Gather the following information:

• Project name
• Instance name
• Error messages
• Screenshots or other relevant details

Alternative Contact Methods:

If unable to use online support options:

1. Contact Google Cloud support through their social media channels.
2. Reach out to local Google Cloud offices in your region.

Support Package Details:

• Review the different Google Cloud support packages:https://cloud.google.com/support to understand the level of support you are entitled to.

Additional Resources:

• Refer to the Google Cloud documentation:https://cloud.google.com/sql/docs for more information on troubleshooting suspended SQL instances.

Ensure you provide comprehensive information when contacting support for a more efficient resolution process. Regularly check the Cloud SQL logs and documentation for updates and solutions to common issues.