OR-CBAT-19 when verifying identity

[tui_2019]

Hello, I've been trying to enable google maps api for over a week. But I couldn't verify my identity. On the second step I get that error and there's nothing I can do.

 

I have used this banking card for play store purchases so I don't understand what's wrong.

[jaydubu]

Hi @tui_2019,

Welcome to Google Cloud Community!

Error OR-CBAT-19 occurs due to the use of an unsupported payment method. Take note of the list of supported payment methods available that you should be using. Likewise, here are various error codes and steps to perform to help you get started in troubleshooting.

Some things to take into account when linking billing account:

• Ensure that your card supports automatic recurring payments and it does not require two-factor authentication to complete an online transaction.
• If you are a customer from India, your bank might automatically decline your automatic payment. The recommended option is to make a manual payment, try another credit card or work with a local reseller.

If the issue persists, consider contacting below channels for a detailed explanation from billing experts regarding your billing account:

• Billing support for Billing Admins
• Billing support for Non-Billing Admins
• GCP Account Suspension Inquiry

Check out the best practices when communicating with billing support shared by @LoadingALIAS on this Stack Overflow post.

I hope this helps.