Download to excel or csv empty

I'm encountering an issue where, despite having data in a chart, the CSV file sometimes downloads as empty. Other times, it downloads correctly with the data. Has anyone else experienced this problem or have any insights into what might be causing it? I've tried clearing the cache, refreshing the page, and rebuilding the PDTs, but the issue persists.

Download options:
Results:

With visualizations options applied
 
Data values
Unformatted (no rounding, special characters, etc.)

Number of rows and columns to include
All results

 
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