Add FAQ in dialogflow CX

[SebastianJ]

Hallo,

i have a question regarding the specific FAQ file that helps the bot to give the right answer. The csv was built like described here: https://cloud.google.com/dialogflow/cx/docs/concept/data-store?hl=de#structured_data_store and upload it into the storage. Is this enough?

I remember that there is also a possibility in the Bot Dialogflow to add the FAQ file but i do not find it again.

[MarvinLlamas]

Hi @SebastianJ,

Welcome to the Google Cloud Community!

It looks like you are trying to confirm whether uploading your FAQ CSV file to storage in your Dialogflow CX is sufficient for your bot to utilize it effectively.

Uploading your FAQ file to storage is an essential step, but it may not be enough on its own for the bot to use it effectively. You might need to ensure it is properly linked to the Knowledge Base or associated with intents, depending on how your Dialogflow CX bot is set up.

For more detailed information, you can refer to the FAQ section of the Dialogflow documentation and the Conversational Agents (Dialogflow CX) documentation may offer helpful insights into enabling features like the Knowledge Connector to ensure accurate responses based on your FAQ file.

Was this helpful? If so, please accept this answer as “Solution”. If you need additional assistance, reply here within 2 business days and I’ll be happy to help.

[SebastianJ]

Sorry< but not really helpful.
I have uploaded the collected FAQ file to storage. In the Dialogflow itself is the storage added / hooked.
But somewhere (i have seen) is a link where i can hook separately a FAQ file with dialogues.. and this link i am searchinig