Astronomical Bill for Cloud Storage Egress

[TheRoccoB]

I've been running a firebase project for the past ~7 years. My bill slowly crept up to $500/mo over time.

At some point, this week, someone DDoSed / hacked my site, I guess. I was seeing an incredible egress rate of 20GB/s for about half a day. I was traveling, and got the alert that I hit "175%" of my budget ($400) around 3, and by the time I got home at 7, I saw the bill went up to almost 100K.

I scrambled to lock all the buckets down, and think I did. I also found some setting to (I think) lock down the egress rate to 100MB/s.

Bank rejected the first $8000 bill.

Not really sure what to do now. I contacted billing and they rejected the request to waive the charges.I want to open a support ticket but that costs 3% of spend, which in my case is now gonna be a 3,000 support ticket (or more, if I find out I didn't properly secure the buckets).

I'm not sure how anyone can run on these cloud services with any confidence. I (wrongly) figured that things would get locked up after hitting a certain amount of my budget.

I could really use some advice here..

Note: I cross posted this to Reddit: https://www.reddit.com/r/googlecloud/comments/1jzoi8v/ddos_attack_facing_100000_bill/

[zoov360vr]

Hello, I also had a surprise like that.
But I was naively using Vertex AI to create simple animal videos as a test and they charged a super high amount on my card. I'm desperate because I can't talk to anyone from support. Do you have an email I could contact? I've tried to contact you, but since it says my account is free I can't get through. If anyone who reads this message can help me I would be immensely grateful.