Home Accessibility report erroring out

[justin-terwee]

Trying to run some small home accessibility reports in network planner and keep getting an error stating "An unknown error occurred".  Is there a way to see what is causing these reports to error out?  Is there a larger problem occurring within the system currently?

Thanks

[Alex_S · Accepted solution]

Hi Justin,

Thanks for bringing this to our attention! The team identified an issue impacting Home Accessibility Reports which should now be resolved.

Please let us know if you are still facing issues. You might also try re-running Coverage Studies in impacted projects if you find reports are still not completing.