Quotas & System Limits cannot be changed

[ebravo]

I'm having some trouble with quotas in our projects.

Turns out I can't change any of the quotas configured for my project. I've already created a billing account with a valid payment method and even made a manual payment just to verify that it works as it should.

I have some VMs running but I'm getting stuck because I can't create more VMs or add more space. I can't even create rules in Cloud Armor.

I have already asked for support but I'm not getting any response. Do you know how to fix this or who should I be contacting for this to be fixed? 

[reinc]

Hi @ebravo, 

Welcome to Google Cloud Community!

Here are the guides, workarounds and documentation that might help:

1. Confirm Project and Billing Setup

• Billing Account Status: Make sure your billing account is linked to the correct project. Go to Billing > Management Billing Accounts in the Google Cloud Console to verify this.

2. Check Quota Details

• Go to IAM & Admin > Quotas & System Limits and filter by the quotas you're having trouble with. 

3. Request Quota Increases

• Select the quotas you need to increase and click EDIT. 

• Fill out the form and provide justification for the increase.

Additional Considerations:

• Quota Allocation : Allocation quotas are the maximum number of resources you can create of that resource type, if those resources are available. Also, The VM instances quota is a regional quota and limits the number of VM instances that can exist in a given region, regardless of whether the VM is running. (Please note: If your project's billing service is disrupted or if you change your project's billing account, your quotas reset to their default values.)

• Reservation : You may check reservation which provides capacity assurance for one or more Compute Engine VMs with the specified configuration and help ensure that your project has resources for future increases in demand.
  
  

If the issue still persists and needs further assistance with your Quotas, please feel free to reach out to our support team.

I hope the above information is helpful.

[trandat_hust]

Hello @ebravo
I have same problem with you. 
Have you found a solution to this problem?

[ebravo]

Hi @trandat_hust 
I haven't found any solutions for this issue. I even activated a paid support plan to be able to talk with a google cloud support agent. It's been a month and they haven't solved anything.

I guess my original project is bugged or something like that and nobody (even Google Cloud Support) can fix it.

As a workaround I created a new project and used the same billing account to migrate services there. I don't have the same limitations (quotas) in that project so I can use it normally.

[trandat_hust]

Thanks @ebravo 

I am contacting google cloud support agent.

I also tried creating new projects from my different gmail accounts and linking to the same billing account (like you did).

All those projects have no quotas, all quotas are zero, it is so strange.

I will contact you again when I have more information.

[cloudgeek7]

The onlyway is to reach the support team, they will ask some additional information to increase the quota.

[ebravo]

You would think that but in reality it doesn't work like that.
Here's an example of their response:

Hello,

Thank you for your patience

I extend my sincere apologies for the delays encountered in resolving your issue. I understand that this has caused frustration and inconvenience, and I am committed to working diligently to ensure a prompt resolution.

Our team is actively engaged with the Sales department to address the matter at hand. The Sales team has taken ownership of the issue and is working actively to find a suitable solution.

I will be closely monitoring their progress and providing regular updates on any developments. I firmly believe in transparent communication and will keep you informed throughout the process until the issue is fully resolved. 

To provide a specific timeframe, you can expect an update from me no later than 11th Nov 2024 at 10:30 PM IST. If any developments arise before this date, I will promptly reach out to you with the latest information.

Thank you for your continued trust and cooperation. In the meantime, if you have any additional questions or concerns, please do not hesitate to contact me.

Your patience and understanding is appreciated.

This is the type of response I've been getting from the support team for the last 5 weeks.