Unable to Convert Images from VMDK Disk

[vasanth107]

Hi All,

Right now i am trying to restore my on-prem VM's to google compute engine . As of first step , i have imported my VMDK disk to google cloud storage . when i tried to Build image from VMDK using cloud Build i received error stating 

Error Converting disks (GCE): [import-image]: 2022-07-08T11:14:53Z step "translate-image" run error: step "wait-for-translate" run error: WaitForInstancesSignal FailureMatch found for "inst-translate-translate-translate-image-8yrzs": "TranslateFailed: Failed to restart the computer ITFL-AX-APP-3 with the following error message: A system shutdown is in progress..".

i am also attaching my cloudbuild logs for further reference.

[translate.translate-image.wait-for-translate]: 2022-07-08T10:12:21Z WaitForInstancesSignal: Instance "inst-translate-translate-translate-image-0p3jt": StatusMatch found: "Translate: Beginning translate PowerShell script."
[translate.translate-image.wait-for-translate]: 2022-07-08T10:12:21Z WaitForInstancesSignal: Instance "inst-translate-translate-translate-image-0p3jt": StatusMatch found: "Translate: OS is Windows Server 2012 R2 Standard, version 6.3.9600.0"
[translate.translate-image.wait-for-translate]: 2022-07-08T10:12:21Z WaitForInstancesSignal: Instance "inst-translate-translate-translate-image-0p3jt": StatusMatch found: "Translate: Found VMWare Tools installed, removing..."
[translate]: 2022-07-08T10:14:11Z Workflow "translate" cleaning up (this may take up to 2 minutes).
[translate]: 2022-07-08T10:15:09Z Workflow "translate" finished cleanup.
[import-image]: 2022-07-08T10:15:10Z step "translate-image" run error: step "wait-for-translate" run error: WaitForInstancesSignal FailureMatch found for "inst-translate-translate-translate-image-0p3jt": "TranslateFailed: Failed to restart the computer ITFL-AX-APP-3 with the following error message: A system shutdown is in progress.."
ERROR
ERROR: build step 0 "gcr.io/compute-image-tools/gce_vm_image_import:release" failed: step exited with non-zero status: 1

Please help me with valid resolution to overcome the challenge i am facing. Thanks in advance

[kolban]

Can you post the exact commands you executed?  I'm also wondering if there might be more details of the issue in the Cloud Logging logs.

[vasanth107]

Hi Kolban,

Thanks for the response,

Right now i am using Veeam backup and replication to backup on-prem VM and restore to GCP. When Veeam agent initiates the Cloud Build above error is occurred while converting disk to image in cloud build. to be noted build process is not started through CLI commands.

[kolban]

Ahhh ... thank you.  Unfortunately I'm not familiar with Veeam.  Since it is a licensed product, I'm hoping that if you contact them they may be able to offer you support.  From the log snippet you provided, it could be many things.  I think I heard you say that these are the Cloud Build logs.  The way Cloud Build works is that it orchestrates command on our behalf.  It is likely that Cloud Build is asking Google Cloud to create disks and create Compute Engine instances.  In that case, any errors/issues (eg. permissions) would be logged against those Google Cloud products.  What I'd also suggest next is looking at the whole of the Google Cloud logs (not just Cloud Build) for the period where an error was detected.  If all goes well, we might find some additional errors/diagnostics that will give us further clues to resolution.