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"Internal error occured" on Transcoding API

Hey all - I'm in the dark here a bit. I'm trying to setup an automatic transcoder to turn uploaded videos on my site into mp4 containers. I've followed the tutorial here:  https://cloud.google.com/transcoder/docs/how-to/jobs#create_jobs_ad_hoc and also tried using the template preset/hd-web as well as my own template. I've checked permissions to ensure Transcoder Admin is applied, then pointed it at a small .mov file uploaded in GCS. 

The job starts (listing jobs I can see it RUNNING), then several minutes later it goes to error: { details: [], code: 13, message: 'Internal error occurred.' }. Doesn't matter what file, what template etc, the result is the same. 

Any pointers would be really useful! 

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