Need Help: Cloud Marketplace Listing: Validation Test Fails

[chathuranga_98]

Hi Google Cloud Community,

I'm facing a roadblock during the validation testing phase for my SaaS product listing on the Google Cloud Marketplace. I've developed the core functionality: signup / sign in, entitlement creation/updates, and usage reporting. My pricing packages have been reviewed and approved. However, validation tests are failing with this error:

{
  "Error": "VERIFICATION_ERROR",
  "Instructions": [
    "You need to approve the orders while the verification is running. If no approvals are granted then the verification will fail.",
  ],
  "Message": ""
}

While monitoring Google Pub/Sub, I see the APPROVE_ACCOUNT event with a account id, but the corresponding user is not created in my system. Critically, the ENTITLEMENT_CREATION_REQUESTED event for the entitlement I create and approve before the test fails is also missing.

It appears the validation process requires specific events in a certain order. The missing ENTITLEMENT_CREATION_REQUESTED and the failed user creation (despite the APPROVE_ACCOUNT event) seem to be the root cause.

I'd appreciate the community's help with the following:

1. How can I resolve this issue? Why am I not receiving the ENTITLEMENT_CREATION_REQUESTED event? What might prevent user creation after the APPROVE_ACCOUNT event? Are there specific configurations, API calls, or a required order of operations I'm missing?

2. Are there alternative ways to address this, or better ways to monitor validation progress? Are there tools or logs to debug the validation process? Can I simulate Google Cloud Marketplace interaction locally or in a staging environment to avoid repeated production validation failures?

3. What are the precise steps for successful validation testing? Is there a checklist or documentation outlining the expected sequence of events, API calls, and user interactions? A clear understanding of the requirements would be invaluable.

Any insights or guidance would be greatly appreciated. I'm eager to launch my product on the Google Cloud Marketplace.

Thanks!

[AlexET]

Hi @chathuranga_98,

Thanks for reaching out! This forum is dedicated to Application Integration, Google Cloud’s Integration Platform as a Service (iPaaS) to automate business processes by connecting any application with point-and-click configurations.

If your question relates to Application Integration, we’d be happy to assist! If not, we recommend checking out other relevant forums within the Google Cloud Community to get guidance from experts in that area.