Did not receive arcade prize counter mail of arcade december 2024

[ignishers]

"https://www.cloudskillsboost.google/public_profiles/21b69e21-f340-4fe8-a4ea-1fa226257469" this is my public profile of arcade and i achieved standard milestone with 15 arcade points but i did not receive arcade prize counter mail at yet i wait for it and it is 4 to 5 days now to open the prize counter.

Help me to resolve the issue.