Hi! Let’s work through this step by step to resolve your issue:
Step 1: Confirm Subscription Status
- Since you mentioned you are subscribed, check if you’ve received any emails from the Arcade Program in the past.
- If yes, this confirms your subscription.
- If no, it’s possible you were not successfully subscribed. Unfortunately, the subscription option is no longer available, so you may need to contact the support team to address this.
Step 2: Verify Profile Settings
Ensure the following options are enabled in your profile settings:
- Send me occasional product updates, announcements, and offers.
- Opt me in for extended time accommodations when applicable.
These settings are necessary to receive all Arcade-related emails, including final points updates.
Step 3: Check Email Inbox
- Look for the final points email in your spam, junk, or promotions folder.
- Search for keywords like “[Arcade Insider] Your Arcade 2024 Points tally is here—see how you fared!” or related terms.
Step 4: Contact Support (If Needed)
- If you’ve verified your subscription, updated your profile settings, and checked all inboxes but still haven’t received the email, reach out to the support team.
- Explain your situation, mention your subscription status, and ask for assistance with the final points update.
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