Looker studio connection to postgres database

[elaf]

hello everyone!

i need ur urgent support please,

i've got my company database connection details so i can access the db now using pgadmin, but when

i try to connect it to looker studio it shows the following error :
((

Sorry, we encountered an error and were unable to complete your request.

Error ID: 796d1ee0

))

and when i try to connect my personal db that i made for test 
i get this error
((

Sorry, we encountered an error and were unable to complete your request.

Error ID: bd1dc20f

))

please tell me if i miss something or any tips would be help
Thanks