Source - Data Extract - Can't manually update refresh

[david_papworth]

Hi

I've noticed that the UI for scheduling a data extract from my google sheets source has changed today, and I don't seem to be able to manually fire the extract refresh anymore. The 'Save and extract' is greyed out. If i switch off 'Auto update' it remains greyed out.  Any amendments to day, time of schedule doesn't change this, either:

Anyone come across this problem themselves?

Best wishes

Dave

[coolone · Accepted solution]

I am facing the same error. But i found a temporary fix. Just add a dummy metric and remove it and it allows you to extract. 

[coolone · Accepted solution]

I am facing the same error. But i found a temporary fix. Just add a dummy metric and remove it and it allows you to extract. 

[becks · Accepted solution]

The same issue by me. 

The temporary fix works only for refresh & extract, but it does not allow you to change the schedule time..

[hhuang7628]

hi, have similar issue when change the auto update schedule time. Have you figure out the solution for this? Thanks!

[becks]

nope, I am facing still the same issue.

[samhager]

Same issue for me, can't select the time the extract runs

[portside]

同じ現象です。抽出できません。

[mattjoseph1905]

It's the same for me. But then it fixes on its own after a few hours.

[servin]

yo estoy sufriendo el mismo problema

[pedropaiva]

Same here 😞

[caiocubeiro]

@servin and @pedropaiva, try to edit the css of the button, removing all disable classes and disable attribute, worked for me, same seen that is a bizarre way to solve

[bmcclenahan]

I'm having the same issue.

I've posed a bug on Issue Tracker so hope google know about the issue

[bmcclenahan]

confirmed as resolved - thanks to everyone involved !

[mattjoseph1905]

I haven't found any fix for it. But it automatically fixes in a few hours.

[MartinL_]

Hi,

i am having the same issue.

Please fix it.

[jasmink]

hey the issue is still existing no solution yet (a workarround is not a solution)

[agorrela-166031]

Hey im also facing same issue and even after adding dummy metric unable to extract data and getting error as failed to extract data. schedule time also not getting updated. looker needs to fix this soon. 

[Josif]

In addition to this problem, does anyone else face an issue with adding filters in the extract data connector, receiving the msg "claim report is broken", but actually the filter works?
Also, can anyone help me understand why when you apply the "or" conditional statement, the filter is invalid but still working?

[bmcclenahan]

I am concerned that this thread is marked "Solved" when it isn't 

Does that mean any google experts are not likely to look at it ?

If you haven't already, please follow google's instructions at the bottom of this link for submitting a bug report in the form of feedback ...

https://support.google.com/looker-studio/answer/13606940?hl=en

[bmcclenahan]

I have created a fresh thread that is not yet marked as "Solved"

https://www.googlecloudcommunity.com/gc/Looker-Studio/Looker-Studio-Extract-Data-Source-fault-cannot...

[vinzmobile]

same here, Is Google aware of the bug in the data extract? It's been a long time but there is no change from the Google team

[agorrela-166031]

looker pro subscription users can raise case regarding this and get update from them.

[bmcclenahan]

I have a looker pro subscription but unfortunately that doesn't include any additional support - it just gives you the option to pay for support. I have contacted the upstream reseller who I pay the subscription through and they have offered to log a case with google support. let's hope that works ...

[iuliia]

the same problem. can't set autorefresh i need time(

[alexrus999]

I am still facing this issue and nothing works

[iuliia]

Hello everyone!  It is solved. I choose next date for auto update and changes were saved

[agorrela-166031]

Thanks for the update iuliia. I'm able to use auto update and save the report.