Creating measures by channel

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Hello! 
   I have this project have been working with for the past few days now, which is to create a view from a table, and includes the dimensions and measures. I  created the view and the dimensions already. The only issue I’m having now is creating the measures based on channels. I’m not sure on how to define a measure that will calculate a sum by channels. I’m confused about the Hours in Adherence Phone ,Hours in Adherence Email and the rest. 
 

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