Approval Link won´t open without valid SOAR User

[MarinusC]

Hello all, 

we are using a Google SecOps Instance and try to use the "Approval Link" Feature for our Playbooks. 
As far as I understand it the approval can also be given from users which do not have an account in the SecOps Instance (First Line "Outside the platform": https://cloud.google.com/chronicle/docs/soar/respond/working-with-playbooks/assign-approval-links-in...)
After the mail is sent to my inbox and I try to open the approve or decline link in Inkognito mode, the screen stays blank and no error message appears. If I open the link in a browser session where I am logged in into Google SecOps, I can approve/decline the question.

Can anybody help me or had the same issue?
I created the playbook exactly as in the instructions mentioned above.

Thanks, 
Marinus

[JensW · Accepted solution]

Hi @MarinusC , we had the same issue. We opened a support case. Support has confirmed the issue and the product team is working on a fix. The support case has been open for a few weeks now, I don't know how long it will take.

[MarinusC]

Hi @JensW, 
thank you for your answer. 
Hopefully this will be resolved soon. 

[AV007]

I'm also facing this issue. I'm using EmailV2 for sending email with approval link.After receiving the mail in inbox when I click on approval link, I get a blank page.

There is no issue with Exchange. It works well.

Are you guys still facing this issue? Any other workaround , please suggest.

[JensW]

@AV007  Unfortunately, the error still exist. This is the last update we received from support: 

"The product team is actively working on it since this is a delicate fix, the team is carefully working on deploying the fix which might take a few more days."

I guess it will take longer, as it is a critical change (soar access without authentication). This has to be tested properly.

[AV007]

Thanks for the resonse.Actually I have access to SOAR and tried testing it with my email id only. Still it gives blank page. Is this scenario also expected?

One more question - Is this issue only with Emailv2 integration because  Exchange is working fine for me.

[ScottieJ]

I tested this with the Microsoft Graph Mail Integration successfully. I was able to use the accept / declined link in an Incognito session. If MS Graph Mail is an option, give it a try. 

[Chica]

HI All , 

even I have same question 

if we send approval link to invalid soar user will it work ?

[MarinusC]

No currently not, Engineering is still working on a fix for this feature. 
Support told us that the fix will be available by the end of the month (August).

[vanitharaj1208]

is it done?

[JensW]

Not yet. I don‘t know a planned date either.

[ORBR]

Works for me with Graph Email.

Speaking of approval links, is there a way to know which recipient pressed the link?

[vanitharaj1208]

if we send approval link to invalid soar user will it work ?

[AV007]

Approval link is working with Exchange integration for non-soar users . I have tested it.