[Important] New Platform Feature - Custom Fields

[ylandovskyy]

This week we released Custom Fields - a new Case Management feature that allows you to extend the cases and alerts. 

Full guide is available under adoption guides - here.

[mokatsu]

- Do custom fields(and their values) appear in the case details when retrieving the case data via API?
- Is the widget going to be available in custom views (view that you can create within a playbook)?

[ylandovskyy]

Hey @mokatsu,

If the question is about "Get Case Details" action, then currently it's not there. As a temporary solution, we are planning to add an action "Get Scope Custom Fields", which will return information about all custom fields within Case/Alert. Will that be helpful?

Yes, playbook views will support custom field form widget. It's planned to be delivered in Q2/Q3. 

[messier63]

Hi
If the question is about "Get Case Details" action, then currently it's not there. As a temporary solution, we are planning to add an action "Get Scope Custom Fields", which will return information about all custom fields within Case/Alert. Will that be helpful?--- can we have field with values for each case through this action?

[ylandovskyy]

Yes, the expectation is that it will return data in the following format:

{

"Custom Field Name": "Custom Field Value"

}

So, you will be able to get all custom fields for the case from within playbook. Will this solve your use case?

[messier63]

Hi

yes, this will resolve our case.

[Matt123]

Hi, is it possible to use these fields in the Advanced Reports? If not is this something that is planned for a future release?

[ylandovskyy]

Hey @Matt123 ,

Custom Fields will be exposed in Advanced Reports.They are already exposed in BigQuery. 

I will create a post, when Advanced Reports support will be live, but it's planned for Q2.

[messier63]

HI @ylandovskyy  ,

We also need the api endpoint to update the custom field 

like Siemplify.set_customField (key: value) 

If something like this can be done so that we can update the field value within the IDE.