Need to delete a custom integration in SecOps SOAR

[preet_mehta]

Hi folks,
I have developed a custom integration, and need to rename the integration name. I updated the integration name in the def file. However, I did not change the name of this def file.

When imported this integration zip bundle in production mode in IDE, I faced the error, like ">1 integration def files found" but still, the integration got installed.
However, I cannot delete/uninstall this custom integration by any means. I tried the following ways:
1. Delete the integration by clicking on Configure Instance icon. - It simply throws 500 error on Network tab.

2. Uninstall through Marketplace. - My integration does not show up in the Marketplace section (under Custom Integration), possibly due to name issue in integration def file.

3. Try pushing the integration to staging, and deleting it - It shows "An error occurred. Contact your system admin".

4. Try exporting the zip containing correct name, to override the current version - It shows "An error occurred. Contact your system admin".

5. Try importing the integration to staging, and then, pushing to production. - It shows "An error occurred. Contact your system admin".

6. Deleting through Swagger API - There is no API for deleting/uninstalling any integration.

I am not sure what should be my next steps. Can someone please guide me along these lines ?
Thanks.

[mikewilusz]

You'd typically delete these through the IDE like you noted in #1. If you're getting error 500s trying this, I'd recommend opening a ticket.

-mike

[preet_mehta]

Can you guide me through the steps for creating a ticket.
Thanks.

[TonyH]

Hello,

You can open a support ticket by following https://cloud.google.com/chronicle/docs/soar/admin-tasks/advanced/open-a-ticket-for-google-support 

[preet_mehta]

Hi,
It shows these errors on the support page.

[cmorris]

Do you have standard support or higher - https://cloud.google.com/support/docs? Should be shown on the Overview tab as well as via selecting support offerings.

[preet_mehta]

It shows Basic support.

[cmorris]

You would need to have standard support to open the case. If you are working with a partner, you may also be able to open a case with them.

[preet_mehta]

Also, is there any way I can log in to my gcloud shell and manually delete the integration or alter its contents from the CLI?

[cmorris]

There is not.