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[Michael_Schepp]

Hi all, does anybody know how to use multiple placeholders in HTML Email Templates? So for example: "Case {Case.Id} was assigned to {Case.AssignedUser}"
If possible, I want to use that feature directly instead of leveraging always the Jinja action first. The docu ( https://documents.siemplify.co/en/articles/483-how-do-i-put-elements-of-the-case-data-into-an-email-... ) doesn't provide any good info....

[Tomtomfridman]

This comment was originally sent by Tom Fridman
@Michael_Schepp Hi
You can use multiple placeholders in HTML templates by inserting the placeholder in the text. To use the placeholders, you can click the [ ] button next to the HTML Email Templates button to access the UI to help pick the placeholder. You can do this multiple times to accommodate multiple placeholders

[Michael_Schepp]

@Tomtomfridman Hi Tom, but how do I define multiple placeholders in the HTML template? there must be any relation between the placeholders in different areas of the template to the Event fields (e.g. [Case.Id]) I want to use to fill them. We've got currently v5.6.4 in use...

[Tomtomfridman]

This comment was originally sent by Tom Fridman
@Michael_Schepp
This article may help: https://documents.siemplify.co/en/articles/472-create-email-templates If you are trying to find all the placeholder values that you can use, it might be easiest if you create a playbook with a comment so that you can click the placeholder button and see all of the available options.