150 bytes of shared 0 bytes (100%) used

[pg-goncalo]

I am in the trial version of google cloud, just getting aquainted with it. I used the admin console to setup basic stuff for my organization. It only has two users, both using 0 bytes according to the "Storage" section in the Admin console. However, the storage section is also showing "150 bytes of shared 0 bytes (100%) used", which has caused the Cloud Identity Free subscription to be scheduled for suspension. How can this be resolved? Is a google workspace subscription mandatory in order to use Cloud Identity Free?

[akaash]

Hi @pg-goncalo,

Thanks for your question! We're aware of this issue and are working to resolve it.

[Dainius]

I have the same problem! Please help me get back my subscription. It is suspended and I cannot find a way to recover, not I can find a way to open a support case! Dead lock.

[akaash]

Hi @Dainius our Engineering team is working on fixing the issue for all customers that were affected. We don't have an ETA on resolution just yet but our teams are actively engaged and working through it.

[Graham-Mills]

Hi @akaash, Is there an official update on this issue?
'We've scheduled your Cloud Identity Free subscription for suspension, because you haven't reduced the amount of storage that your organisation is using.'

I noticed the two help articles here for 'Storage limit was exceeded' are broken: https://support.google.com/cloudidentity/answer/6136055

[akaash]

Hi @Graham-Mills we don't have any official comms to share yet however we have teams reviewing the documentation and other publicly facing assets to ensure that they are appropriately updated. If you have a Support package with Google Support you can also open up a Case so you can be notified with the latest updates as they become available.

[kouhei]

Hello @akaash!
I am also in the same situation. Fortunately my subscription to Cloud Identity free has not been cancelled yet, but is there anything I can do to prevent my subscription from being cancelled for the time being? I am afraid that if I don't do anything, it will be cancelled without me being able to do anything about it.

[akaash]

Hi @kouhei,

Sorry for the delayed response! While our Engineering team is working on the fix, your Account is not in danger of being suspended (even if you get the Suspension notice when you login). Once the fix is implemented, you should have some more visibility to identify where the storage is being consumed so that you can clean it up. 

[samuelortiz]

Hi! I have the same problem. My account its suspended and cant buy more storage and neither access to my information. Please help

[akaash]

Hi @samuelortiz,

If you have a Support package through Google you can open up a case and one of our team members can help. If you don't have a Support package, please DM me your info. 

All accounts that were originally affected by the Suspension Notice were exempted from being suspended (while our Engineering teams worked on a fix).

[Daniela_hci]

Can you help me? My service has been suspended and Google Workspace is not responding.

[dollette]

Hi @Daniela_hci  -- Please send me a direct message with your email address and if you have opened a support case already, please share the case number.   If you didn't open one yet, please create a case and share the case number afterwards.  Also, please confirm the domain for the impacted GCP org if it differs from the domain used in your email address. 

[dollette]

Hi @Daniela_hci  -- if you are keeping your settings so private messages are disabled, you can change the preferences by clicking on your avatar in the top right, click My Settings, then preferences, then enable the checkbox for Private Messages.   This will allow us to communicate privately as you share your email address, domain impacted, and support case ID.

[Bill_G360]

Hi @akaash!
I am also in the exact same situation. I am very worried about the account being suspended as our operation is depends on it daily. Does your reply to @kouhei apply to all user as "the Account is not in danger of being suspended" ? Please help take a look. Thank you!

[akaash]

Hi @Bill_G360 ,

Yep it does! The fix that is being worked on will apply to all accounts that have received the Suspension notice. Once the fix is released, the Suspension notice should go away (if it's just the 150 bytes of storage) and you should have additional visibility to identify where the storage is being consumed.  

[fbermudezb]

La organización superó el límite de almacenamiento de 0 bytes en Google Workspace. Para evitar interrupciones del servicio, libera espacio o consigue más almacenamiento. me aparece este mensaje y no puedo abrir mies cuentas de correo

[akaash]

Hola, @fbermudezb:
Gracias por comunicarte. ¿Tienes un paquete de asistencia? Si es así, ¿podrías abrir un ticket de asistencia? Si no tienes un paquete de asistencia, ¿podrías enviarme un mensaje directo?

[vmarketing]

Currently having the same Issue, it shows 150gb of storage use out of 0 bytes and pending suspension. We dont need any of the storage , just the google cloud Identity is all we want, I cant find a simple way to just delete all data. Is this still being worked on and is there any worries for our account being suspended?

[akaash]

Hi @vmarketing, 

Thanks fro letting us know! If you're not using any Storage then your account should not be in danger of being suspended. Our Engineering teams are working on updating the console to remove that suspension message for customers that are not affected. If you have a support package with Google, you can open up a Support case to get more real time updates on when the rollout will happen.

[Wanja]

I have the same problem. we recently set up google cloud identity free and imported one account and it immediately blocked all my google sheets from edit and shows a message with "36.5 MB of shared 0 bytes (100%) used". i can not buy storage without updating to google workspace it seems. 

What can I do? (except updating to payed google workspace account where we dont have the permission to do so)

[akaash]

Hi @Wanja,

Thanks for reaching out! Your best option in this case is to use Google Takeout on the imported account to download all your data from the account and then delete the storage being used.

Alternatively, if you need to immediately edit your Sheet(s), you can sign up for a free trial of Google Workspace. This does not require a credit card. Once the free trial is activated you'll need to temporarily assign a Workspace license to the imported user (and any other user account using storage). During the free trial you'll still need to remove the storage being used by the imported user and when the trial expires you'll need to remove the Workspace license from the user(s) it was assigned to.

Lastly, if you have a Support package with Google Support, you can open a case to have an Engineer walk you through the takeout process and/or the Workspace Free Trial enablement. 

[Jorge84]

Recientemente abrimos una cuenta de workspace para poder contratar un plan en Appsheet Enterprise Plus, tengo 3 archivos que me estan compartiendo y me esta marcando que el almacenamiento de la organizacion lleno tu organizacion supero el limite de almacenamiento correspondiente a Google Workspace (0 bytes), viene otra leyenda que dice 0 bytes de 15 GB en uso

Que puedo hacer?

[akaash]

Hola @Jorge84,

Gracias por contactarnos. ¿Tienes un paquete de asistencia con Google Support? Si es así, puedes abrir un caso y uno de nuestros ingenieros de asistencia puede investigar esto por ti.

Si no tienes un paquete de Google Support, ¿podrías enviarme un mensaje privado con el nombre de dominio de tu organización para que nuestro equipo de ingeniería pueda investigar esto por ti?

¡Gracias!

[anxiouschild]

Hi, I am having the same issue. I received no suspension notice or whatsoever. I only have it trial since my account is from my university. It states that i used up all my 0bytes of storage. What should I do?

[akaash]

Hi @anxiouschild,

Your best option is to work with the Administrator for your University account to have them verify the storage being used in your account (they can also open up a Support case with Google Support to help determine how the storage is being allocated to your account). 

Can you also send me a private message with your email address you use to login? 

[Fasih]

Hello, @akaash and @dollette. We're also in a situation where we can not use our workspace and purchase a subscription, as we are out of storage. Yet we can not even get more storage or free up storage since we are locked out of our Google Drive, docs, etc. I've emailed support, but they are taking a long time to reply. This matter is very critical to my organization, as key resources are locked in the suspended workspace. Is it possible for you to help with this? 

[akaash]

Hi @Fasih ,

Can you send me a direct message with your Domain and/or the Support case you have?

[Fasih]

the support case number is: 58679917

[Daniela_hci]

Hi, my Support case is 58685308

Thanks for choosing Google Workspace.

—The Google Team

[akaash]

Hi @Daniela_hci ,

I saw that the Support case was closed. Can you reply to the email from the case to re-open it please? One of our Support Engineers will be able to assist you.