2 Factor authentication issues

[GENash]

Hello everyone,
I have recently started working for this company and took control over Google Workspace account. I started removing previous admin's access so I temporarily disabled 2 FA and replaced the recovery email account and phone number with mine. Now when I try to login to Admin Console the system still asks to send confirmation code to previous admin's phone number. This is despite the fact that 2 FA is disabled right now and recovery phone number is set to mine. The other guys admin doesn't show up anywhere in the security settings yet Google still sends confirmation codes to his phone. What should I do?

[ajojose33333344]

@GENash  As of my knowledge,changing the recovery mail details would take up to a few days to propagate(don't remember exactly how many but is guess up to 7 days)

and as a login challenge it prompts you to enter recovery info and you gets into trouble...

My suggestion is that you enable 2FA after you signin the next time, set it with your number or whatever the way you like, so instead of recovery details next time your 2fa details will be prompted and that will resolve your issue.

And of course it's a best practice and higly recommended that the super admin to enable 2FA

[GENash]

I tried that, it still won't prompt my phone.
It's been about 5 days since I changed the recovery phone number, maybe I should wait few more days then.

[ajojose33333344]

@GENash  which 2FA method did you enabled?

[GENash]

The one that's supposed to send prompts on the phone. During setup it prompts the phone, I confirm and everything looks fine. But after that I logged out and when I try to login all of a sudden it wants to send text with code to the old phone number. When I click "More Ways" it only offers Call or Text the old phone number... 

[ajojose33333344]

@GENash Can you setup 2FA using mobile number and authentication via call/messsage,,,,

[PJames]

GENash,

Do you have access to the Google Admin console? Do you have Super Admin privileges? If so, If his account has been deleted check to see if it can be restored. If so, restore the account log in to his account in the top right corner click on their profile or icon and choose Manage your Google account, go to Security and How you sign into Google. From there you can modify the 2-Step Verification
Password
2-Step Verification phones
Recovery phone
Recovery email

of his account to send the confirmation code to the phone number you choose. 

[Bryce_June]

Hi @GENash,

Hope so you're doing fine, in situations where you have taken control of a Google Workspace account and need to update the admin access, it's important to follow the correct steps to ensure a smooth transition. While you have disabled 2FA and replaced the recovery email and phone number, it seems that the system is still associating the previous admin's phone number with the account.

To resolve this issue, you should consider the following steps:

1. Double-check that you have successfully disabled 2FA for the account. Go through the security settings to ensure that all settings related to the previous admin's phone number have been removed.

2. Verify that you have correctly updated the recovery phone number to your own. Confirm that the changes have been saved and that the previous admin's phone number is no longer linked to the account.

3. Clear your browser cache and cookies to eliminate any stored information that might be causing the system to still request confirmation codes for the previous admin's phone number.

4. If the issue persists, try accessing the Admin Console from a different browser or device to see if it is a localized issue.

If none of the above steps resolve the problem, it is recommended to reach out to Google Workspace support for further assistance. They have the expertise to investigate the issue, review the account settings, and help you resolve any lingering associations with the previous admin's phone number.

Hope so this will work for you!

Regards,

Bryce June