Re: 2 Step Verification not working

jawadg35 · 08-08-2023 06:42 AM

Hi,

I am unable to access my two google workspace accounts with 2 step verification at biotechforecasts.com domain, I already have an open ticket with google support 46317624.

I access the google support previously from one of my above mentioned account. Now I am not sure how to access google support for recovery of my accounts.

I pass the 2 step verification by using my backup codes, but next screen asking phone number to send verification code or voice call but not accepting any pone number and giving this error "This Phone Number can not be used for verification" see the attached screen shot for your reference.

Please help me in this regards thanking you in anticipation.

Warm regards,

Jawad Abbas

Penelope

This might not be useful but since I can't tell if one of those accounts locked was the admin console or not, I thought I would share this article which is an article the admin can use to help an end user recover access of an account that is protected by two step verification: https://support.google.com/a/answer/9176734.

RobVee

I have a phone that i formatted and i have the google password but when it asks for the 2nd verification i dont have that number anymore nore other devices previously logged into that email. ive formatted my pc and all my devices for specific reasons. i contacted my old number with no reply. How can i remove the 2nd verification without any other parties?!?!

Penelope

@RobVee are you workspace admin or end user?

rahimonbdra

Gmail Account : <PII Removed by Staff>

Account Owner: Md Abdur Rahim

Hi Google
The owner of this account is my friend.
Please resolve this account issue.

Problem: The two step verification code does not come to the mobile number.

The owner of this account has been associated with Google for a long time.

Please resolve this account issue

Penelope

The community for personal Google accounts recovery is actually on another platform. Their help center article about recovery should be https://support.google.com/accounts/answer/7682439?hl=en. Their help community will be https://support.google.com/accounts/community?hl=en.