Adding New Gmail to new Workspace - Gmail Not Receiving

[infossafe]

I'm all tangled up!  I was just approved for Google Nonprofit and have set up our new Workspace account like this:

Workspace primary email: info@domain.org  (purchased at GoDaddy - both domain.org and info@ domain.org  purchased through GoDaddy)

Workspace administrative email: alternate.email@gmail.com  

Note: I set up this new Workspace less than 24 hours ago. 

Today, I added a NEW Workspace email: donations@domain.org (I am trying to avoid purchasing more emails from GoDaddy if I can set them up in Workspace instead.)

Symptoms: I can send using donations@domain.org but not able to receive emails

I added all 5 Google MX records to GoDaddy.  What else am I missing where I can send but not receive out of this new Gmail account? 

[icrew · Accepted solution]

Sounds like you maybe don't have your domain's MX records set to send emails to Google. See step 2 on https://support.google.com/a/answer/140034?hl=en

Hope that helps,

Ian

[icrew · Accepted solution]

Sounds like you maybe don't have your domain's MX records set to send emails to Google. See step 2 on https://support.google.com/a/answer/140034?hl=en

Hope that helps,

Ian

[infossafe]

YES, while I had added the 5 Google MX records to GoDaddy, I didn't remove the Outlook MX record which was where I had it set up from the original GoDaddy management (they push Microsoft 365.) 

Thank you! 

[KAM · Accepted solution]

@infossafe you definitely need to remove the Outlook MX.  Depending on the priority order where the lower number has a higher priority, you are likely delivering mail to Microsoft. -KAM