I have been working on this issue now for 10 days. Because it's for our Church, I still want to see if someone can tell me how to fix this.
We were approved for a Google Workspace for Non-Profits ... I received the affirming email. In the email, it says to go to admin.google.com to set up our account. That's when the nightmare starts.
I do that and the page doesn't offer a login ... it says to add an account. I add the Gmail account I created specifically for this project, and it returns me to the add an account page. I never get to the console.
I have looked at every help item so often that I can probably recite the information on each one. None of the 'support' provided by Google works. People in the forums have tried to provide help but they're providing the same incorrect information as everyone else is.
I tried the two emails that I thought I used to originate the request, and it says neither is recognized. I enter the domain that the approval email clearly shows is how the account was approved, and I receive the message that Google can't find it.
Clearly, the account was approved but incorrectly set up. Every attempt to get any kind of tech support fails. I either need to be able to access the Admin Console (which I CAN'T do) or I have to wait days before I get any response from Google ... and it's wrong. I respond with the fact that the email is wrong and the cycle of waiting begins again. I found a tech support number that requires a support pin. I can't get a support pin because I can't get to our account. It's a vicious cycle of never getting anywhere.
I truly believe the account was not set up properly but, until I can get someone who can actually check the information and help, it will be a continually frustrating experience.
Any suggestions? Please don't recommend the usual help sites, etc. I've been to all of them too many times. If you don't have a real number or email address I can try, please don't respond.
LinkedIn
Twitter
