Admin to change display name for user across an organization

I had an old user in my organization named "Sally Smith" with the email address "sally@domainname.com". Rather than retiring that email address forever, I repurposed it for a new user in our workspace named "Sally Jones". Unfortunately, anyone in my workspace who has ever emailed old Sally Smith may have this old name cached in their system. So even when they are intending to email Sally Jones, the display name is autocompleted to "Sally Smith" in the display name. I learned that there is no way for me to override that for all users in my workspace/organization so that the correct last name shows up for everyone. Right now, each individual user needs to update the name in their contacts, which is tedious. Can we add a function so that the Admin can update the display name for an email address for all users within an organization? 

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