Apps Script bug doesn't allow users with multiple accounts to use our add-on

There is a very weird bug that won't let users use our add-on if they have more than one account logged in. It shows a PERMISSION_DENIED error from Google Drive. It's very frustrating because the workaround currently is to log out of all your accounts and then log in with the account you want to use the addon. 

alekz_0-1662690572500.png

It's already been documented here: https://issuetracker.google.com/issues/150247026 but somehow it doesn't get the necessary attention because it's very hard to debug and to know that this is what's happening, but in my opinion this is a blocker issue.

The other proposed workaround for developers is not to use the V8 runtime, but at this point in time that is just not a possibility.

We've been getting more reports of this happening with our add-on and it has been affecting our rating on the Google Workspace Marketplace because people think it's an error on our side and they rate us with 1 star and never come back, and asking them to log out of everything and then log in again is very cumbersome.

Has someone else figured out how to work around this issue in a sensible manner? Or at least experienced it? If so please comment or add support to the issue. 

Thanks!

 

3 5 5,453
5 REPLIES 5
Top Labels in this Space