Solved: Can't log in to Admin Console - Page 2

cawmi90 · 09-06-2022 11:10 AM

Hello, I need help logging into the admin console. Years back I acquired a personal domain name and somehow set it up with Google Workspace so that I could use Gmail to answer emails sent to my address (e.g. contact@mypersonaldomainname.com). It has been so long that I don't remember exactly how I set it up. Now I am receiving alerts from Google that I need to set up billing for Google Workspace Business Starter.

OK, no problem. I try to log in to Google Workspace Admin Console using the email address at my custom domain name. When I do that, the account chooser says "choose an account" and the only one that is listed is the same account I tried to sign in with. At the top it says:

"Sign in with an administrator account
To sign in to admin.google.com, use an administrator account for a managed Google service, such as Google Workspace or Cloud Identity. Learn more about Google accounts"

I can continue selecting the same account and the same exact thing happens. I can't figure out what my administrator account could be if it isn't the contact@ email address with the domain name I'm already using. I haven't set up any other accounts to my knowledge. And if I try using my personal gmail.com address (which the billing notifications are sent to) it does the same thing and only offers the email at my custom domain name.

I need to set up Business Starter within 14 days or I will apparently lose access to my personal email address that I use for career purposes. I've tried everything I can think of to sign in and tried the suggestions at this post (https://support.google.com/a/answer/6335621) and none have worked. I also can't contact support because that requires a paid membership. I am very concerned about losing access to a personal email address because Google makes it impossible to sign into. I am nervous about paying for Workspace if I will have this same issue in the future. Is there any way I can contact someone who can help? Any help or suggestions would be appreciated. Thank you.

cawmi90

Sorry to hear you and your family are in the same situation.

I think I found a solution today. Hopefully it will be helpful. I landed on a form you can submit here: https://support.google.com/a/contact/recovery_form

I used the updated form that page links to (where it mentions G Suite legacy edition) which asked me to add a DNS record to my domain name to confirm ownership. I did that through my registrar (GoDaddy) and the Google Admin Toolbox confirmed the change a few minutes later. By this evening I had an email from Google support saying they confirmed ownership of the domain name and will make my account the Super Administrator within 72 hours.

They also emailed the existing Workspace admin (me) to let me know the Super Administrator role would be passed on to my other email. The email to the existing admin came to an address I didn't remember setting up on my domain all those years ago and forwarding to my main gmail. I was able to recover the password to that and get to the billing page for Workplace Starter.

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