Certain Apps/Services Not Available To New Users

[Raylo365]

In our workspace I have all our apps setup as "ON for everyone" so all new users get access to the basics (Drive, Gmail, Calendar, etc.) without having to manually assign access. Today after creating a new user, the user is receiving a permissions violation notice when accessing gmail or calendar. Something like "You do not have access to this app/service, contact your admin."

Nothing has changed, and we still have gmail and calendar setup for all users. No one else's service seems to be interrupted except this new account. I've verified the app access setting, suspended/unsuspend his account, deleted and recreated it all to no avail. Wondering if anyone else has run into this or how to resolve. I cannot find any relevant forum posts/troubleshooting articles.

[sinigur]

Have you observed this behavior on the new user's computer screen, or only going by their anecdotal reporting to you? I'd try to lay eyes on this or ask them to make a screen recording of what is happening. There are many variables that could be resulting in this message popping up.

The one variable you can control, assuming you're a Super Admin in your Workspace, you should also consult the Audit Log to make sure they have successfully logged in with the account you created them. Also double-check what OU and/or Groups their new account is in, and ensure that the services in question (i.e. Gmail, Drive, etc.) are enabled on for those. It's possible your top-level OU shows "ON for everyone" but this can be overridden at sub-OU levels or Group levels.