Over the past several months we've encountered circumstances where our representative community members have come to our support group with needs for services that are considered Additional Services. While understanding that the documented stance is no expectation of support and can change without notice, there is a larger need for support beyond community forums for many of these services.
There are several examples where unannounced changes have rendered services inaccessible (Google Scholar access tied to Google Assistant being enabled) or have popped notices for our users that direct them to Workspace admins when we don't have any communications or resources from Google for context (Google Colab).
At minimum an updates blog, dev diary, NDA product roadmap, notification in the admin console, or any communication resource that could be provided would go a long way for Google Workspace Admins. Technical Service providers want to partner with Google and provide the best support possible to the communities they represent. We need Google to open the door.
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