Directory contacts are not being shared

[wsuser]

I have everything setup (contacts sharing and other settings ON).

Still my contacts are not being shared inside the domain (workspace).

This has become a headache for me.

There can be a reset option for workspace so that the issues can be completely removed.

If anyone has found the solution, please share.

[Marcin_Milewski · Accepted solution]

@wsuser 

If you have verified the Directory settings and:
- Contact sharing is enabled.
- Under 'Visibility settings' you have 'All Users'. 

Wait up to 24 hours for the changes propagation and try if it works in the incognito window of Chrome (cookies might store some contact related data). If there is still no success, you should reach out to the support team to check this. 

Best,
Marcin

[Marcin_Milewski]

Hey @wsuser,

Could you provide a little bit more context, of what are you trying to do? 

Do you want to share your personal contacts with someone else, or would you like to add external contacts to the directory?  

Best,
Marcin

[wsuser]

Yes sure Marcin. My workspace users cannot access each other's contact details. I have checked directory sharing settings through admin console. Those are all fine.

As any user from my organization starts typing the name/email address of another user, he/she cannot see any suggestion in "To" section of Gmail.

Even after typing full address of the user, there is not a sign if the user exists in the organization. Also, if the email is sent to the address (by typing the address as full), the contact gets saved to other contacts, and after getting the response back (reply from the recipient of that email) it doesn't show up the profile details/profile picture of the person. I also have checked this setting for the users. The profile picture is set to "Visible to anyone".

External users/contacts are properly visible with their profile pictures.

This seems really strange that I cannot access my own domain users.

[Marcin_Milewski · Accepted solution]

@wsuser 

If you have verified the Directory settings and:
- Contact sharing is enabled.
- Under 'Visibility settings' you have 'All Users'. 

Wait up to 24 hours for the changes propagation and try if it works in the incognito window of Chrome (cookies might store some contact related data). If there is still no success, you should reach out to the support team to check this. 

Best,
Marcin

[wsuser · Accepted solution]

Yes Marcin, now I had to move to support team as the settings are fine and exact what you told.

Many thanks for the suggestion.

Take care!