Forwarding a Google number to the workspace Google auto attendant

[gmlear57]

I am just about to go out of my mind. I belong to a not-for-profit that a few years back acquired a Google voice number to be used by the organization. Recently we've acquired access to Google workspace where I have set up an auto attendant to handle all the calls we get these days. We are a farm sanctuary that also adopts out cats and dogs. We get a whole range of inquiries in a single day and the auto attendant helps sort it out. It seemed for a while I had it set up quickly where the Google voice number forwarded to the auto attendant number. Something broke and now the auto attendant doesn't work and when I try to link the Google number to the auto attendant I cannot find a way to do that. I am very frustrated. Let me summarize, I want to forward a Google number that is outside the workspace domain to a number within the workspace domain or at least forward to the auto attendant.

I should mention I've tried forwarding one Google number to another and it is definitely not working. The system does not allow me to forward between Google nimbers.

[christiannewman]

Hi there.

You don't need to forward the Google Voice number to the auto attendant, you need to assign the number to the auto attendant.

See step 7 in this support article

Note: Before you can assign the number to the auto-attendant, you must unassign it from whichever user (or ring group) it's assigned to now, if any.