Solved: Google Drive Desktop not Starting - Page 2

BoI_Admin · 10-07-2021 04:15 AM

Hi Community,

We have a user having issues with his Google Drive Desktop app and despite searching and testing multiple fixes, it's still happening.

The issue is that the app is not willing to boot and stays frozen without opening. We tried deleting the app from the mac and re-installing, but it didn't work.
We tried cleaning all possible cache from Google Drive, uninstall the app, reinstall it. Nothing.

The GDrive App version is 51.0.14.0 (Apple Silicon) and the user is on MacOS Big Sur 11.6

Here is a snapshot of what we see (app ever-loading and not starting/opening):

.

App ever-loading but not opening/starting

Has any of you had a similar issue?

Any help/feedback/comment would be appreciated.

BoI_Admin

Thank you @icrew for your answer.
We actually got help on this one from a Google Workspace Support Specialist and he provided us with the proper solution in our case. Here is it below in case anybody in the community find it helpful:

⚠️ If you have been working with Google Drive file offline, please make sure to back it all up with GDrive online before continuing with the next steps otherwise these will be lost.

After backing your files up please do the following:

Quit Drive for Desktop (or force quite via the Activity Monitor)
Navigate to Finder and to Applications
Remove Drive for Desktop by dragging it to trash and empty the same after
Navigate to /Library/Application Support/Google/DriveFS/ and remove/delete this Folder
Empty trash
Download/Reinstall Drive for Desktop
Make sure that the full disk permissions are granted in System Preferences > Privacy
Launch Drive for Desktop

This will force recreate the content cache folder and should potentially fix any remaining issues.

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