Google Drive

[VladmxxxR]

Good afternoon! Subscribed to the Google Workspace Starter plan. The drive of one of the users is being used as a shared drive. After some of the employees quit, there were folders on the disk that they owned. It is not possible to change the owner, because. their accounts are not in the Google Workspace domain. The option to download the entire folder and re-upload, after which deleting the folder of the previous owner, solved the problem with reassigning the owner, but led to the fact that the disk file system doubled in size. Emptying the trash didn't solve the problem. Apparently, after deleting the folders of the old owners, hidden files remained. The question is how to make hidden files visible in order to completely delete them. Please help solve the problem, because. the disk is full.

[icrew]

Try doing a search in Google Drive for:

is:unorganized

That will (hopefully) show you what you're looking for.

Cheers,

Ian

[KAM]

hi @VladmxxxR 

Sorry to say, your email doesn't make sense technically.

If the accounts were not on the domain, then their storage was not part of your quota to begin with so I don't see how hidden files eating quota apply.

However, with Business Starter, you get 30GB per user and I don't think it has pooled storage for shared drives.

You might use this KB to review storage
https://support.google.com/a/answer/12002268?fl=1 and see if it sheds some light on your issue.

Hope this helps,
KAM

[chris_barrow4]

@VladmxxxR For the Workspace Business starter starter plan, each user has 30 GB of storage shared across all services (This is not pooled) and shared drive is not available on this plan.

It is not recommended to have employees using their own personal Gmail accounts outside the domain you own as you do not have any control of your data. If they were part of your domain, you could easily have changed ownership of their drive files as part of the deletion process to another account. If you can persuade the business owners to upgrade to Business standard, then you would be able to use Google Shared Drive, this would resolve these sorts of problems and any data in the shared drive is owned by your company. There is also the benefit of additional storage which is pooled across all users.

As mentioned by @KAM data owned by accounts outside your domain do not count towards your storage, it comes off the owners data allowance. If you have downloaded and uploaded all data, you could have doubled up some data already opened by people in your company depending on how you did it. For example if you looked at a file it could now have more than one version.