Google Workspace Business limited to 20 licenses

[lopayet]

I am using the flexible plan, and my domain is strictly limited to 20 licenses. I can only add users to the domain if I don't give them Workspace licenses.

It is completely stuck at 20, and I cannot buy more, because I am using the flexible plan.

Even if I try to switch to the yearly plan where you can buy more licenses, it tells me the limit is at 20 licenses.

Why is this? I already read the linked article: https://support.google.com/a/answer/10834118

And none of the points listed in there apply to our problem.

We are past the trial period, we have already paid one month and a half of the service.

Please help, we have been stuck for a week now and we won't be able to use Workspace anymore at this rate

[SergioAlvarez]

Hi, 

If you are working with a reseller, most of the time you have a limited number of licenses you can purchase without their help, its like a cap. If this is the case to raise the cap you would need to contact the reseller first in order to raise that cap. 

[christiannewman]

If you have a Google Cloud Partner, contact them. If not, contact Google support as Google sometimes places caps on the size of new accounts, and accounts that were on trial have even greater restrictions. Either your Google Cloud Partner or Google support can assist you.

[AleksandrGu]

@lopayet  can you fix your problem?

We have the same issue now and also stuck with that.

We purchased 2 users, want to exted this to 65 but also got an error about 20 users limit.

If you manage to solve this, could you please share your expirience?

[lopayet]

Yeah long story short you need to call their customer support, they do this
for most companies that need more than 20 seats, and you need to actually
ask the operator on the phone to add "seats" or whatever. First if i
remember correctly start a chat with the help bot and keep saying "no it
didnt fix my problem" until you get a real person on the text conversation,
and then they'll call you once you describe the problem, then you ask for
more seats. No this is not a joke, and it was 6 month ago so I did my best
to remember, and it might have changed