Google Workspace Business limited to 20 licenses

I am using the flexible plan, and my domain is strictly limited to 20 licenses. I can only add users to the domain if I don't give them Workspace licenses.

It is completely stuck at 20, and I cannot buy more, because I am using the flexible plan.

Even if I try to switch to the yearly plan where you can buy more licenses, it tells me the limit is at 20 licenses.

Why is this? I already read the linked article: https://support.google.com/a/answer/10834118

And none of the points listed in there apply to our problem.

We are past the trial period, we have already paid one month and a half of the service.

Please help, we have been stuck for a week now and we won't be able to use Workspace anymore at this rate

1 4 2,803
4 REPLIES 4
Top Labels in this Space