Google Workspace for Education Fundamentals Account Suspended and Cancelled - Seeking Assistance

[yuntech]

Dear Google Workspace Support Team and Community,

Our Google Workspace for Education Fundamentals account (domain: gemail.yuntech.edu.tw) was suspended on November 23, 2024, due to exceeding the storage quota. The subscription was subsequently cancelled on January 24, 2025, after being suspended for over 2 months.

We have cleaned up user accounts, reducing storage to 152TB. However, we are unable to clean up the content within "Shared Drives," which is preventing us from further reducing storage.

We are seeking assistance with the following:

- User Restoration: Is it possible to restore some recently deleted user accounts so they can retrieve their data, particularly photo albums?

- Shared Drives Cleanup: We need help cleaning up the "Shared Drives" space to meet the storage quota requirements.

- Subscription Restoration: We would like to restore our Google Workspace for Education Fundamentals subscription.

- Account Reinstatement: Is it possible to reapply for account reinstatement?

We understand the importance of adhering to storage limits and are committed to resolving this issue promptly. Any assistance you can provide would be greatly appreciated.

Thank you for your time and consideration.

Sincerely,

National Yunlin University of Science and Technology

[Miqua · Accepted solution]

Hello @yuntech thank you for both reaching out and joining our community! Unfortunately this particular community does not handle account issues of this nature. I have provided more options for the support you are seeking. 

Google Workspace Admin Help: https://support.google.com/a/?hl=en#topic=4388346

Workspace Billing & Payments: https://support.google.com/a/answer/1224185?hl=en