Hello everyone,
I have followed all the steps to set up Google Workspace for Nonprofits:
Submitted all required documents, and my organization was approved.
Received the Google Workspace account.
Successfully verified my domain.
However, my account is still stuck in "no subscription" mode. I can only activate Business plans, but not the Nonprofit plan.
Additional details about my issue:
I added a second domain (which might have been a mistake) and later removed it.
The trial period has now expired. During this time, I activated and verified my primary domain.
I added two test users, but I have since deleted them.
From my understanding, after the trial expired, I should have been able to activate the Nonprofit version, but that hasn’t happened.
I’ve searched through all support articles and forums but haven’t found a solution.
When I try to activate the domain again, I am prompted to start a trial for Google Workspace Business Starter, which is not the Nonprofit plan.
I restarted the entire setup process from scratch. After going through the Goodstack verification process again, an additional admin was added to my Workspace account, but that didn’t help either.
At this point, I’m feeling stuck and frustrated. Maybe I’m missing something obvious, or there is an extra step I’m unaware of?
I’m considering deleting the entire Workspace account and starting fresh.
Would this be a good idea, or is there another way to fix this?
I would really appreciate any guidance or a clear solution. If anyone from Google is reading this, is there an official way to get direct assistance?
Thank you in advance!
Best regards,
Dennis
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