Help Needed: Forgot Email Used for Google Workspace Setup

[estommarten]

Hi,

I'm having a major issue. I’ve forgotten which email address I used to sign up for Google Workspace. When I try to set it up again, I get the message:

“This domain name is already in use. If you own this domain and would like to use Google Workspace, please follow the steps here.”

I’m not sure if I’ve signed up before, but it's possible I did and just don’t remember. I’ve tried at least 10 of my email addresses without any success.

I really need help getting access and setting up my Workspace. Any assistance would be greatly appreciated.

Thank you!

[icrew]

First, if it helps, the email address will be in the same domain name as your workspace domain (e.g., @example.com, not @gmail.com).

Second, check out all the various options for recovering admin access to your Google Workspace account at https://support.google.com/a/answer/33561?hl=en.

There are a number of options there including getting in touch with support as well as technical methods to prove to Google that you own your domain name and should be allowed to access the Workspace instance.

Hope that helps,

Ian

[estommarten]

Hi Ian,

Thank you for your reply and the helpful information.

I’ve tried to reset or guess the username tied to my domain email, but unfortunately without success. One issue I'm facing is that in my Namecheap account (where I purchased the domain), there are no DNS records pointing to Google, which seems unusual. This makes me unsure whether the domain was ever fully connected to Google Workspace in the first place.

Also, I’ve found it very difficult to get any direct support from Google — the chat support is always unavailable and there doesn't seem to be a way to contact them without being logged in, which I can’t do.

At this point, I'm not sure what else to try. Do you have any suggestions for how to proceed in a case like this, especially if there’s no clear DNS link to Google?

Thanks again for your time and help,

[icrew]

I’d suggest carefully following all of the steps in the “Recover administrator access using support-assisted recovery” on the page I mentioned above.

(This site is just a community site of your fellow Workspace administrators from around the world. None of us have the ability to directly affect things like this.)